Customer Service Agent (12 Month Contract) Hybrid

  • Operations
  • London, United Kingdom

Customer Service Agent (12 Month Contract) Hybrid

Job description

Responsibilities

  • You will be responsible for responding to customers across all contact channels and to a level to maintain strong customer satisfaction and within our SLA's
  • Maintaining thorough and accurate customer service records, keeping confidential records and financial information private and secure
  • Helping customers register online and process their orders, offering alternative products and add on services, where appropriate
  • Assisting the financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
  • Communicating with customers about their orders, including any delays or changes in delivery
  • Working with the Pharmacy team to update missing information, perform ID checks and report faults
  • When called upon, contacting customers as part of an outbound phone campaign
  • Report feedback from customers regularly and accurately with associated data
  • Working hours will be Saturday to Wednesday or Wednesday to Sunday but flexible depending on business needs.
  • This role is on a 12 month contract

Requirements

Requirements

We are looking for someone with:

  • Customer service experience ideally in a digital capacity
  • Excellent communication skills
  • High level of empathy and strong interpersonal skills
  • Nice to have previous experience in the health, wellness, hospital, pharmaceutical or digital industries
  • Problem solving skills
  • A person who uses their own initiative and is proactive
  • Enjoys working in a fast paced environment