Hair Transplant - Sales Specialist

We are looking for a motivated and sales driven individual to join our Hair Transplant team. We need you to be the voice of MANUAL for our customers, helping to answer their questions about Hair Transplants and our services. It is crucial that we provide our customers with personalised advice that relates to their own hair restoration goals and setting them up for success with MANUAL Hair Transplant Clinics.

Responsibilities:

• Proactively calling new leads (who come through our sales funnel) and existing leads who the team have not been able to reach, to progress them on their hair restoration journey

• Assisting customers by addressing their initial questions ( pricing, procedure types, recovery time, etc.) regarding hair transplants and what MANUAL offers

• Working closely with the with the rest of the sales team to hand over leads and the clinical and commercial teams

• Maintaining thorough and accurate customer notes that can be used by the rest of the sales team and clinical team

• Excellent communication skills

• High level of empathy, strong interpersonal and sales skills

• Good to have previous sales experience in the health, wellness, cosmetic & customer-facing roles

• Ability to think on your feet and solve problems on the move

• Proactive and energetic - you take the initiative

• Enjoys working in a fast paced environment

Working hours will be Tuesday to Saturday or Sunday to Thursday. This role can be fully remote or hybrid from our offices in Bermondsey.

SALARY & BENEFITS

• £28-33k + incentives/bonuses

• Share options

• 25 days holidays and generous parental leave & flexible working policies

• Private medical insurance

• £400 annual learning & development budget with Learnerbly

• Gym & wellness benefit with Wellhub

• Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week, and socials once a month

• Cycle to work scheme

• Electric car scheme

• Annual company retreat

• A fun and friendly working environment with sharp and motivated co-workers

• Join one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.