Information Governance Officer

We are looking to hire an Information Governance Officer to join the team! You will have a real influence on the development of information governance systems in a fast-paced, startup environment. This role will involve working closely with senior stakeholders to build scalable solutions that ensure patient privacy and preserve the company’s rapid growth.

RESPONSIBILITIES

• Progressing the business towards and achieving NHS Data Security & Protection Toolkit Certification

• Data Protection:

  • Working closely with the Data Protection Officer / Head of Legal

  • Managing the business’s Data Asset Registry on Naq Platform

  • Managing data processing and sharing requests from business stakeholders, internal and third party.

  • Managing and responding to requests from Data Subjects (data access, deletion etc.)

  • Investigating data incidents / breaches

  • Drafting of key governance documents, including Legitimate Interests Assessments, Data Privacy Impact Assessments, Data Sharing Agreements

  • Ensuring key notices are kept up to date, including Privacy and Cookie Policies

  • Managing the business’s Record of Processing Activity

  • Managing data retention in line with data retention schedules

• Data Security

  • Auditing data security measures of new and existing suppliers

  • Review Daily DMARC Reports, and progress towards automated processing.

• Management of Health Data

  • Acting as Caldicott Guardian for the business.

• Other Certification Work

  • Progress towards Cyber Essentials, Cyber Essentials, and IS027001

• Risk Management

  • Management of data risk aspects of the Risk Register

• Essential

  • Previous experience of Information Governance in a Healthcare setting

  • Previous experience of working in a startup or similar environment building governance systems from the ground up

  • Ability to make pragmatic decisions and to see creative solutions to governance challenges

  • Up to date knowledge of Data Protection legislation

  • Good knowledge of healthcare IG, Information Risk, Confidentiality and Caldicott Principles

  • Experience with the NHS Data Security & Protection Toolkit

  • Experience of advising on IG incidents and complaints including assessing severity and planning organisation wide improvements

  • Knowledge of developing DPIAs and of managing Information Asset and Information Transfer Registers

  • Experience in report writing and conveying complex information for senior stakeholders

  • Experience of working proactively and cooperatively with all staff, including at times of high levels of pressure.

  • Independently managing a broad workload within a very busy environment, ability to meet deadlines and escalate issues early on

  • Good communication and interpersonal skills (both written & verbal)

  • Ability to work with staff at all levels to improve IG best practice, whilst understanding their needs and adding value

  • Strong organisational skills including maintaining logs and records of advice, supporting evidence and planning improvement initiatives

  • Ability to audit and critically assess both business practices and written information to ensure that it meets a minimum standard

  • Ability to work as a team member and on own initiative

• Desirable

• Experience of developing and reviewing agreements with third parties and partners, such as Data Controller-Processor, and Information Sharing agreements

• Experience with Cyber Essentials Plus or ISO 27001

• Good presentation skills for formal and informal teaching

• Ability to develop and structure strategic plans and policies

• Project management skills

SALARY & BENEFITS

• Salary range of £35-45k based on experience

• Generous stock option plan

• A fun and friendly working environment with sharp and motivated co-workers

• This role can either be remote or hybrid based in Bermondsey 3 days a week with breakfast and lunch once a week

• Great learning opportunities with a strong culture of knowledge sharing

• 25 days holidays and generous parental leave & flexible working policies

• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL

• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.