Innovation Ops & Strategy Manager

We are looking for an Innovation Ops & Strategy Manager who is ambitious and up for the challenge of scaling and delivering clinical innovation initiatives at MANUAL.

You will leverage scientific research techniques to chart the future of health categories, responsible for learning, leading and launching value creation for our patients.

This role will report to the Clinical Innovation Director and sits within the clinical division of MANUAL. You will work closely with the Commercial Lead for Weight Loss, Head of Product, Head of Customer Insights and Clinical Research Lead on project delivery. The role is highly cross-functional, and you should contact commercial, operational and product teams daily.

RESPONSIBILITIES:

• Design and deliver experiments that test new customer value propositions, product and go-to-market hypotheses,

• Responsible for the operational execution of these internal research projects and tests,

• Coordinate activities and deliverables of all project stakeholders so we’re moving as a team, including wider communication of progress to the company,

• Relentlessly measure and track project KPIs, holding everyone accountable for execution. For example, clinical impact, recruitment and retention of participants,

• Proactively identify and manage issues before they become problems, bringing creative solutions,

• Working closely with external academic and research partners to deliver clinical trials

• You have a university science degree in a field that utilises quantitative research, e.g. medicine, public health, natural sciences,

• You are unphased by ambiguity and relish bringing structure, organisation, and focus to your work with a bias for action

• You have analytics experience in building operational models and defining performance tracking to measure the success of your initiatives

• You are decisive and comfortable executing projects within a cross-functional team environment, including operations, product commercial, and medical

• You understand the importance of research in evidence-based medicine

• You’re happy to go above and beyond to deliver results

NICE TO HAVE

• You have 3+ years experience of working within a medical, scientific or industry research environment, and 2+ years working in a commercial environment e.g. management consultancy or startup

• You have experience in statistics or biostatistics

• Previous digital health, commercial or startup experience, managing multiple projects, competing priorities and senior stakeholders

BENEFITS

• Generous stock option plan
  

• Private medical insurance

• Cycle to work scheme

• Electric car scheme

• £400 per year learning and development budget with Learnerbly

• Gym and wellness benefit with Wellhub

• Breakfast and lunch once a week

• 25 days holidays and generous parental leave

• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL

• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.