IT Manager

We are looking to hire an experienced IT Manager to join our team here at MANUAL! This role will involve collaborating with various teams across the business, implementing new systems and managing & maintaining existing systems. This is a hybrid role with 3 days per week in our London HQ in Bermondsey.

RESPONSIBILITIES

Implement new systems, manage and maintain existing systems

• Manage projects to implement new systems, ensuring deadlines are met and stakeholders are engaged
• Drive innovation in IT systems, reviewing current technology and system offerings and identifying improvements and cost reduction opportunities
• Maintain the IT and systems infrastructure so that it is compliant with current data protection regulations
• Conduct security reviews of existing and new systems and manage access to systems
• Liaise with equipment and software vendors to specify contracts and SLAs
• Document IT systems and assist the documentation process
• Produce root cause analysis reports in case of failures and issues
• Provide user support as necessary within the organisation
• Respond in a flexible and adaptive way to support ad hoc requests

Work in a team environment

• You’ll work with all teams across the business
• You’ll communicate your ideas and plan your work
• You’ll review your work with senior functional team leads

WHO YOU ARE

• You’re a system administrator with at least 7 years of commercial experience as an IT system administrator or equivalent, in a technically challenging role
• You’re looking to develop your skills further as part of an in house team
• You have a genuine enthusiasm for working with IT systems, ensuring they run effectively and securely, and take no greater pleasure than finding the right solution to the problem at hand
• The idea of working in a successful startup in a fast paced role excites you

• In-depth knowledge of device management
• Familiarity with endpoint detection and response
• Solid understanding of IT security and data protection principles
• Understanding of frameworks such as Cyber Essentials, ISO 27001, NHS DSPT
• Familiarity with modern SASS systems
• Experience with supporting end users of systems, both on Windows and Mac
• A strong desire to learn and to contribute to the team’s work

Other skills you might have

• Degree, HND or equivalent certifications in any IT related subject is a plus
  
• Experience maintaining a cloud first IT setup
  
• Familiarity with Google Workspace
  
• Experience with RESTful APIs
  
• Knowledge of relational databases
  
• Comfortable on the command line of *NIX machines
  
• Experience working in cross functional teams

BENEFITS

• Generous stock option plan

• £400 per year learning and development budget

• Gym and wellness benefit with Gympass

• Annual company retreat

• Breakfast on Tuesdays and lunch on Thursdays in our London HQ

• 25 days holidays and generous parental leave & flexible working policies

• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL

• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.