Operations Associate - ClinOps

We are looking for a talented individual to join our Clinical Operations team as an Operations Associate. This candidate will work closely with our Clinical teams (doctors, coaches and clinicians) to scale and optimise patient service at Manual. This is an opportunity to gain hands-on experience in a fast-growth startup, taking on substantial responsibility early on. If you like driving operational efficiency, problem-solving and are ownership-driven, this role is for you!

RESPONSIBILITIES

• Scheduling & Rota Management: Coordinate and manage clinical supply and scheduling to ensure great patient care delivery and team performance. Goals include patient wait times, team utilisation, cost

• Team Management: Drive and track hiring and onboarding workflow for new clinical team members

• Capacity Planning: Support team planning process, e.g. hiring target setting

• Operational Efficiency: Design and implement scalable processes, underpinned by technology

• System: Improve the use of existing systems and tools to streamline operations and build scalable processes

• Track record in a fast-paced operations management or management consulting role

• A true owner - you know what’s happening across your area of responsibility and you have a curiosity to uncover, diagnose and resolve potential problems and risks

• ‘Get things done’ - Willingness to roll up your sleeves to get the job done

• An operational mindset - actively seeking continuous improvement, scalable processes and not shying away from complex problems

• Proven ability to be organised, independent and deliver results

• Strong problem-solving skills and comfortable working with data

• Excellent people skills, ability to empathise, and ability to ask key questions to understand pain points

BENEFITS

• Share options

• Private medical insurance

• £400 annual learning & development budget with Learnerbly

• Gym & wellness benefit with Wellhub

• Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week

• Cycle to work scheme

• Electric car scheme

• 25 days holidays and generous parental leave & flexible working policies

• Annual company retreat

• A fun and friendly working environment with sharp and motivated co-workers

• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites:

https://www.manual.co/

https://www.joinvoy.com/

https://www.menopausecare.co.uk/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.