Patient Coordinator - Hair Transplant

We are looking to hire an experienced Patient Coordinator to guide prospective patients through their journey of treatment with a hair transplant to overcome their hair loss. You will enjoy a high level of autonomy and ownership, reporting to the Hair Transplant Lead.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage the sales process in order to convince patients that we are their best partner for their hair restoration journey. If you enjoy building relationships as well as educating and persuading prospective patients, this role is for you!

RESPONSIBILITIES

• Ensures a streamlined patient experience within the hair transplant clinic.

• Guides patients through the process of scheduling specialised treatments, including consultations and procedures related to hair transplantation.

• Assists patients in exploring and understanding financial options, facilitating the completion of finance applications.

• Demonstrates confidence in a patient-facing role, actively cultivating and strengthening relationships with individuals seeking hair transplant services.

• Coordinates comprehensive treatment plans, fostering a smooth and positive journey for each patient.

• Participates in various marketing initiatives and tasks to enhance the clinic's presence and reach.

• Provides thorough information on available hair transplant treatments, payment plans, finance options, surgeon availability, and appointment scheduling.

• Collaborates in the development of personalised treatment plans as needed.

• Undertakes additional responsibilities as delegated by clinic management.

• Demonstrated capability to work autonomously with minimal oversight.

• Ideally a minimum of 3 years experience in a private practice setting/cosmetic/hair transplant clinic.

• Proven ability to collaborate effectively within a team setting, interacting seamlessly with management & surgeons.

• Proficient in utilising diverse software applications, including Word, Excel, Outlook (training provided for unfamiliar platforms)

• Adept at managing multiple tasks in a dynamic and fast-paced environment

• Exceptional verbal communication skills coupled with a polished and professional demeanour.

• Skilled in thriving under pressure and consistently meeting deadlines.

• Strong organisational aptitude with the capability to prioritise workloads effectively.

• Capacity to perform efficiently in high-pressure situations and consistently deliver results within specified timelines.

BENEFITS

• Salary range of £35-45k OTE based on performance

• Generous stock option plan

• A fun and friendly working environment with sharp and motivated co-workers

• This role would be based in our Marylebone clinic 5 days a week

• Great learning opportunities with a strong culture of knowledge sharing

• 25 days holidays and generous parental leave & flexible working policies

• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL

• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

Men don’t look after their health unless they have to. We want to change that from the ground up. We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere. We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.

We’re destigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing. A place that didn't exist until now.

After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.

This is an exciting time to join the UK's fastest-growing men's health destination and help supercharge our mission.

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.