Patient Experience Specialist

We are looking for a Patient Experience Specialist to join our TRT (Testosterone Replacement Therapy) Category, providing support, information and information to prospective and current patients. This role will sit within Patient Onboarding or Patient Support, both of which include speaking to patients via telephone, live chat and email.

The Patient Onboarding role will involve calling prospective patients as well as supporting patients with onboarding on to treatment. The Patient Support role will involve assisting existing patients who are currently receiving treatment and handling any queries they may have.

• Experience working in a similar field in patient experience, customer service etc
• High level of empathy and strong interpersonal skills
• Excellent spelling and grammar
• A willingness and enthusiasm to learn more MANUAL and the services and treatment we offer
• Friendly, conscientious and passionate about providing an exceptional customer / patient experience 
• You enjoy working in a fast paced environment
• A clear, DBS check from the past 12 months (this can be arranged for candidates who have not had one before)
• You will need a good reliable internet connection
• Based in the UK

BENEFITS

• Salary range of £28-31k, dependent on experience
• Private medical insurance
• Free breakfast once per week, free lunch once per week in the office
• £400 annual Learning & Development budget
• Gym & Wellness benefit with Wellhub
• Annual company retreat
• Cycle to work scheme
• Electric car scheme
• Healthy snacks & drinks in the office

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.