Senior Product Designer

We are looking to hire a Product Designer to work on our post-purchase experiences (web and mobile app), focusing on solving the key challenges our customers face as they go through their health treatment journey. As part of your role you will be collaborating closely with product managers, stakeholders, support agents, clinicians and engineers in order to discover and understand customer needs, ideate on solutions and design experiences that help people achieve their health goals. You will have a great amount of ownership in the areas you are working on, and will be reporting to the Head of Product Design.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build products & experiences that positively impact people’s health. If you like problem-solving and implementing transformative solutions, this role is for you!

RESPONSIBILITIES

• Create intuitive flows and features that solve real problems in the healthcare space and focus on the post-purchase customer experience.

• Own the complete product design process from discovery to delivery, with a focus on putting the customer first.

• Validate hypotheses, ideas and solutions using prototyping, user testing and A/B tests.

• Identify key metrics for the projects you are involved in and take ownership for achieving and evaluating their success.

• Understand our customers’ needs and aspirations based on quantitative and qualitative research methods.

• Work closely with product managers, stakeholders, clinicians and engineers in a cross-functional manner in order to identify problems, ideate on solutions and see through to their implementation end-to-end.

• Identify key areas throughout the customer journey that can be enhanced and explain your recommendations with data, balancing both customer and business goals.

• Help build a design system that allows for consistent brand experiences across all platforms and devices and maintain it as we keep evolving.

• 4+ years of product design experience with an emphasis on consumer-facing, mobile-first products.

• A strong portfolio of previously shipped delightful digital products.

• Strong UI design skills across mobile and web platforms.

• Experience in organising and facilitating qualitative user research, e.g. user interviews and usability testing.

• Problem solving ability by logically visualising complex systems, user interaction flows, and intuitive interfaces.

• Being able to think at a high level about product strategy and clearly articulate design decisions

• Being able to prioritise and focus on outcomes rather than outputs.

• Having a growth mindset and being a team player.

NICE TO HAVE

• Experience in designing and maintaining cross-platform design systems

• Experience in advanced prototyping tools and techniques

• Experience working in a fast-paced startup environment

SALARY & BENEFITS

• Salary range of £70,000-80,000 based on experience

• Generous share option plan

• £400 per year learning and development budget with Learnerbly

• Gym and wellness benefit with Gympass

• Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week

• 25 days holidays and generous parental leave & flexible working policies

• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL

• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

Men don’t look after their health unless they have to. We want to change that from the ground up. We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere. We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.

We’re destigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing. A place that didn't exist until now.

After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.

This is an exciting time to join the UK's fastest-growing men's health destination and help supercharge our mission.

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.